Privacy Policy
How we collect, use and protect your personal data when you visit our website or buy Tuli Builder.
Last updated: 14 June 2026
This Privacy Policy explains how Tuli Builder ("Tuli", "we", "us") handles personal data for visitors and customers of tulibuilder.com and the Tuli Builder software. By using our website or buying a licence, you agree to the practices described here.
1. Who we are
Tuli Builder is operated by [Company Legal Name], [Registered Address]. For any privacy question or to exercise your rights, contact us at [email protected]. We are the data controller for the personal data described in this policy.
2. Information we collect
- Information you give us — your name and email address when you contact us, book a demo, create a trial account or buy a licence.
- Order & billing information — your purchase is processed by our payment provider Paddle (see section 4). Paddle collects your billing details and shares limited order data (such as your name, email, country and licence) with us to fulfil and support your purchase. We do not see or store your full card number.
- Account & usage data — if you use the hosted trial, we process basic account and product-usage information needed to run the service.
- Technical data — IP address, browser type, device and pages viewed, collected through cookies and similar technologies (see section 7).
3. How we use your information
- To process orders, deliver licences and provide updates and support.
- To respond to enquiries, demo requests and support tickets.
- To operate, secure, maintain and improve our website and software.
- To send service messages and, where you have opted in, occasional product news. You can unsubscribe at any time.
- To meet legal, tax and accounting obligations and to prevent fraud and abuse.
4. Payments & Merchant of Record (Paddle)
Our order process and payments are handled by Paddle.com, which acts as the Merchant of Record (reseller) for all purchases of Tuli Builder. When you buy, Paddle collects and processes your payment and billing information directly as an independent data controller for that data. Paddle's handling of your information is governed by the Paddle Buyer Privacy Notice. We receive only the order details we need to deliver and support your licence.
5. Legal bases for processing
Where the GDPR or similar laws apply, we rely on: performance of a contract (to deliver what you purchased), our legitimate interests (to run and improve our business and keep it secure), your consent (for optional marketing and non-essential cookies), and compliance with legal obligations (such as tax records).
6. How we share information
We do not sell your personal data. We share it only with: our payment provider Paddle; trusted service providers who help us run the website, email and support (acting under contract on our behalf); and authorities where required by law. Some providers may process data outside your country; where they do, we rely on appropriate safeguards such as Standard Contractual Clauses.
7. Cookies & analytics
We use essential cookies to make the site work and may use analytics cookies to understand how the site is used. You can control or block cookies through your browser settings; blocking some cookies may affect how the site functions.
8. Data retention
We keep personal data only as long as needed for the purposes above — typically for the life of your account or licence and for any period required by law (for example, tax records). We then delete or anonymise it.
9. Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict or object to our use of your personal data, to data portability, and to withdraw consent. You may also have the right to opt out of the "sale" or "sharing" of personal information (we do not sell it). To exercise any right, email [email protected]. You may also lodge a complaint with your local data-protection authority.
10. Security
We use appropriate technical and organisational measures to protect personal data. No method of transmission or storage is completely secure, but we work to safeguard your information and limit access to it.
11. Children
Tuli Builder is not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us data, contact us and we will delete it.
12. Changes to this policy
We may update this policy from time to time. We will post the new version here and update the "Last updated" date above. Material changes may be communicated by email or a site notice.
13. Contact us
Questions about this policy or your data? Email [email protected] or use our contact page.
This page is provided as general information and is not legal advice. Replace the bracketed company details and have it reviewed by a qualified professional for your jurisdiction before relying on it.